How do I place an order?
Find the item you want, select the quantity, and then click the "Add to Bag" button. When you've finished browsing and are ready to check out, go to your shopping bag at the top right corner of your screen and click "My Bag". Make sure all the products and quantities in your bag are correct and click the "Checkout Now" button to continue. We'll take you to a secured server where you'll enter and confirm your billing, shipping and payment information.
What if I want to buy a larger quantity of an item than the website currently allows?
You may call our Customer Service Team at 1-877-421-9062 for help placing a large order. Or you may place multiple orders directly on our website.
How do I see and manage what's in my shopping bag?
To see and manage the contents of your shopping bag, go to your shopping bag at the top right corner of your screen and click "My Bag".
What forms of payment does Starbucks Store accept?
We accept the following forms of payment: Visa, MasterCard, American Express, Discover credit cards, Starbucks Card, PayPal and Visa Checkout. We do not charge your credit card until your order is shipped.
What is Visa Checkout? What if I need help with Visa Checkout?
With Visa Checkout, you now have an easier way to pay with your card online, from the company you know and trust. Create an account once and speed through your purchase without re-entering payment or shipping information wherever you see Visa Checkout. Learn more about Visa Checkout here.
How do I use a special offer/coupon code?
From time to time we may offer special discounts or promotions through unique promo codes. If you have a promo code, simply enter it in the Promo Code box during checkout. Your special offer/coupon will be applied to your purchase. If you have difficulty entering the code, or it does not apply the proper discount, please contact us or call our Customer Service Team toll-free at 1-877-421-9062.
Do I get my partner discount?
Yes! When you set up your account, you can enter your partner number in the appropriate box in the "My Details" section of your account home page. Feel free to add it now: go to My Account
Will I be charged tax?
It depends on the address of the person receiving the item. We charge the sales tax as required by law based on the shipping destination. We'll only collect tax amounts required by law, which may include both merchandise and other services such as gift wrap and shipping.
How can I place an order by phone?
If you prefer to place your order by phone, please call us toll-free at 1-877-421-9062. Our Customer Service Team hours are Monday through Friday, 5:30 a.m. - 5:00 p.m. PST, Saturday, 7:00 a.m. - 3:30 p.m. PST, Sunday, closed.
I live outside the United States. Can I still place an order?
To all our international friends, we appreciate your interest in Starbucks Store. We offer online shopping to our customers in Canada, Great Britain, France and Germany. To shop in any of our online locations, you must provide both billing and shipping addresses within that country. You may use the country selector at the top right corner of your screen to get to that country's website. Or select your preferred country here:
- Canada: store.starbucks.ca
- Great Britain: store.starbucks.co.uk
- France: store.starbucks.fr
- Germany: shop.starbucks.de
- Log in to your Starbucks Store account, select order history, then click on an order number.
- Refer to your shipping confirmation email.
- Click Check My Order at the bottom of every page of this website.
How can I cancel my Starbucks Store order?
Please contact our Customer Service Team Team as soon as possible at StarbucksStore@starbucks.com or call us toll-free at 1-877-421-9062. Our Customer Service Team hours are Monday – Friday, 9 a.m. – 6 p.m. EST (Closed Saturday – Sunday). If we have already processed your order, we cannot cancel it. You can, however, return a product for a full refund according to our return policies.
If I see a price reduction on Starbucks Store online for an item I recently purchased from Starbucks Store online, can I receive a refund of the price difference?
If an item you purchased from Starbucks Store online is reduced in price on Starbucks Store online within 14 days of your order date, you may contact our Customer Service Team to receive a refund of the price difference. Price adjustments are done only on a per item basis and only once per item. This does not apply to discounted or free shipping offers, or general changes in the price of shipping. This does not apply to discounts that apply to an entire order (e.g., percent or monetary amount off your entire order promotions).
If deemed within this policy, the refund will be applied to the original payment method. Refunds to credit cards and PayPal will be processed within 2 business days. Refunds to Starbucks Cards will be processed within 3 business days. Once processed by Starbucks, it will then generally take 3-5 days for funds to appear in the original payment account, potentially up to 30 days for PayPal refunds. Refunds for gift orders are refunded to a Starbucks Card that is sent to the “ship to” address. Refunds made in the form of a Starbucks Card will arrive 7-14 days after processing.