As of 10/1/2017, 11:59 PM PST, Store.Starbucks.com will no longer be available for customers to purchase products online or by phone. You can purchase your favorite coffee and Starbucks merchandise in your local Starbucks. You can also purchase coffee on the Starbucks App for in-store pickup. And you can find Starbucks coffee to enjoy at home in your local grocery aisle.
Q: Why can’t I receive my subscription anymore?
A: We are no longer supporting subscription programs for store.starbucks.com as of 9/1/2017. Please visit your local Starbucks to find your favorite products.
Q: Product is Out of Stock. Where do I go for product?
A: Out of stock product will no longer be available from Store.Starbucks.com. If products are out of stock online, please visit your local Starbucks or purchase from an alternative online retailer. Find your local Starbucks or find Starbucks coffee in your local grocery aisle.
Q: Why can’t I backorder?
A: Because we will no longer be shipping product directly to customers, out of stock products will not be backordered or available from Store.Starbucks.com.
Q: Can I return in store?
A: Unfortunately, we cannot accept returns in Starbucks stores. Please see our terms of sale.
Q: Can I find these products in Starbucks stores?
A: Yes, some products are available in your local Starbucks . We cannot guarantee availability of any product in store, but we know you will find many choices to enjoy.
Q: How do I get the promoted offer?
A: All promotions are limited to availability.
Q: Can I get the same offer in retail stores?
A: All online promotions are limited to Store.Starbucks.com.
Q: Once store.starbucks.com goes away, where can I find these products?
Merchandise: You can purchase Starbucks merchandise in your local Starbucks.
Tea: You can find tea at Teavana.com.
Syrups and Sauces: Syrups and sauces will no longer be available for retail purchase.
Q: Once store.starbucks.com goes away, can I still call and place an order over the phone?
A: Unfortunately, we won’t be able receive orders over the phone. However, you can purchase your favorite coffee and Starbucks merchandise in your local Starbucks. You can also purchase coffee on the Starbucks App for in-store pickup. And you can find Starbucks coffee to enjoy at home in your local grocery aisle.
Starbucks Online Store Customer Service Team
- Customer Service Team hours are Monday through Friday, 5:30 a.m. - 5:00 p.m. PT, Saturday, 7:00am - 3:30pm PT, Sunday, closed.
- Call us toll-free at 1-877-421-9062
- Contact the Starbucks Online Store Customer Service Team via e-mail using the form below:
Starbucks Coffee Company
- Starbucks website
- Starbucks Customer Service: 1-800-STARBUC (1-800-782-7282) - Store experiences, Starbucks Card, My Starbucks Rewards, and other issues
- View a complete list of contact options.