How do I place an order?
Find the item you want, select the appropriate quantity then click the "Add to Bag" button. When you've finished browsing and are ready to check out, mouse over your shopping bag at the top of the screen and click "Manage My Bag". Make sure all the products and quantities in your bag are correct and click "Continue Checkout" to continue. We'll take you to a secured server where you'll enter and confirm your billing, shipping and payment information.
How do I see what's in my shopping bag?
To see or manage the contents of your shopping bag, mouse over or click on Shopping Bag in the upper right corner of your screen.
What forms of payment does Store.Starbucks.com accept?
We accept the following forms of payment: Visa, MasterCard, American Express, Discover credit cards, Starbucks gift cards, and PayPal. We do not charge your credit card until your order is shipped.
How do I use a special offer/coupon code?
From time to time we may offer special discounts or promotions through unique promo codes. If you have a promo code, simply enter it in the Promo Code box in your Shopping Bag. Your discount will be applied to the sale total. If you have difficulty entering the code, or it does not apply the proper discount, please contact us or call our Customer Service team at 1-877-421-9062.
Do I get my partner discount?
Yes! When you set up your account, you can enter your partner number in the appropriate box in the "My Details" section of your account home page. Feel free to add it now: go to My Account.
Will I be charged tax?
It depends on where you live. We have to charge the sales tax as required by law based on the location shipped to. We'll only collect tax amounts required by law, which may include merchandise and other services such as gift wrap and shipping.
How can I place an order by phone?
If you prefer to place your order by phone, please call us toll free at 1-877-421-9062. Our Customer Service hours are Monday-Friday, 6 a.m. - 3 p.m. PT, Closed Saturday-Sunday.
I live outside the United States. Can I still place an order?
To all our international friends: we appreciate your interest in Store.Starbucks.com. We now offer online shopping to our customers in Canada, Great Britain, France and Germany. To shop in any of our online locations, you must provide both billing and shipping addresses within that country. Please select your preferred country here:
Great Britain: store.starbucks.co.uk
How can I check my order status on Store.Starbucks.com?
Every time you place an order, you'll receive an email from us notifying you of its status; the shipment confirmation email will include a link to track the shipment. You may also log into My Account and select Order Status/History, then click on an order number to view details and tracking information for that order. If you need assistance with a recent Store.Starbucks.com order, please contact our customer service team at StarbucksStore@starbucks.com or call us toll free at 1-877-421-9062. Our Customer Service hours are Monday-Friday, 6 a.m. - 3 p.m. PT, Closed Saturday-Sunday.
How can I cancel my Store.Starbucks.com order?
Unfortunately, we cannot cancel placed orders because we process them immediately. You can, however, return a product for a full refund according to our return policies, below.